Refund policy

Claims, Replacement & Warranty Policy

At Pearletii, we strive to provide a smooth and reliable shopping experience. Please read our policy carefully before placing your order.

Replacement / Claim Eligibility

A replacement or product-related claim will be accepted in the following cases:

  • Broken or damaged product received
  • Missing product in the parcel
  • Wrong item received

For eligible claims, our primary resolution is a replacement after verification. Refunds are generally not offered where an appropriate replacement can be provided.

Mandatory Unboxing Video

An unboxing video is mandatory for all damaged, wrong, missing, return, or replacement claims.

The video must clearly show:

  • The sealed parcel as received
  • The full unboxing process from start to finish without cuts or edits
  • The product(s) inside the parcel
  • The reported issue clearly visible

Claims without a proper unboxing video may not be accepted.

How to Raise a Return / Replacement Request

To initiate a request, please share the following within 48 hours of delivery:

  1. Order ID
  2. Contact Number
  3. At least 2 clear photos of the product
  4. Proper unboxing video

Send all details to:
Email: pearletii0@gmail.com
Phone / WhatsApp: +91-9340616516

Warranty / Quality Issues

If you experience a manufacturing, finishing, or quality-related issue other than a broken, wrong, or missing item:

  • The issue must be reported within 48 hours of delivery
  • You may be asked to send the product to our designated return address for inspection
  • Our team will conduct a Quality Assessment (QA)
  • Based on the QA result, the product may be repaired or replaced, as applicable
  • The repaired or replacement product will be shipped back to you

Refunds are generally not available for warranty claims where an appropriate repair or replacement can be provided.

Size, Fit, Colour & Personal Preference

Change of mind, personal preference, size or fit expectations, colour expectations, or suitability issues are not considered product defects and are not eligible for return or replacement unless the product received materially differs from the product details provided on our website.

Product colours may appear slightly different due to lighting, photography, screen settings, and display differences. Minor colour variations are not considered a defect.

Processing Time

Please allow 24–48 working hours for initial review and processing once all required details have been shared. Additional time may be required where a physical product inspection or Quality Assessment is necessary.

Important Notes

  • Products approved for return must be returned in their original packaging with all included components, wherever applicable
  • Claims raised after 48 hours of delivery may not be accepted
  • Items damaged due to customer misuse, mishandling, improper storage, or normal wear and tear are not eligible for replacement
  • Replaced, exchanged, repaired, or reshipped items are generally non-refundable
  • Products must not be intentionally altered, modified, or damaged before raising a claim

Cancellation Policy

Please read the cancellation terms carefully before placing an order.

  • An order may be cancelled only before it has been dispatched or shipped
  • Once an order has been dispatched or shipped, it cannot be cancelled
  • Shipping charges, where applicable, are non-refundable once the order has been dispatched
  • COD handling charges, where applicable, are non-refundable once the order has been dispatched
  • Festival offer items, special offer items, combo offers, and promotional sale products may not be eligible for cancellation, exchange, or refund, except in cases covered under our eligible replacement policy
  • Separate gift boxes are not guaranteed for individual products unless specifically mentioned on the product or offer page

Cash on Delivery (COD)

Cash on Delivery orders are subject to an additional ₹99 COD handling fee, where applicable. This charge is displayed as part of the applicable COD charges and is payable along with the order amount at the time of delivery.

The COD handling fee is a service/handling charge and is non-refundable once the order has been dispatched.

Customers are requested to accept confirmed COD orders at the time of delivery. If a COD shipment is refused, rejected, or remains undelivered due to customer-related reasons after dispatch, Pearletii reserves the right to restrict or disable Cash on Delivery for future orders associated with the same customer or contact details.

Refund Policy

For eligible damaged, wrong, missing, warranty, repair, or replacement claims, our primary resolution is replacement or repair, as applicable.

Refunds are generally not offered where an appropriate replacement or repair can be provided. Any exceptional refund, if approved by Pearletii after review, will be processed according to the original payment method and applicable payment/shipping conditions.

Depending on the eligible claim, we may provide:

  • Replacement
  • Repair, where applicable
  • An exceptional refund only where specifically approved after review

Contact Us

For any support related to your order, cancellation, returns, replacements, or warranty claims, please contact us:

Email: pearletii0@gmail.com
Phone / WhatsApp: +91-9340616516
Location: Indore, India

 

 

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